Salon policies
Cancellations
We understand that plans change and you may need to cancel your appointment. To respect the time of our stylists we kindly ask for a minimum of 48 hours notice should you need to cancel or reschedule. This allows us time to fill your allocated appointment time to clients who are waiting on our cancellation list.
Confirmation messages are sent three days prior to your appointment, please click the link on your message to confirm your appointment promptly.
Cancellations or reschedules made within 48 hours of your appointment will result in the forfeiture of your deposit. We appreciate your understanding and thank you for helping us take care of our team and our clients equally.
No Shows
If you do not attend your appointment without prior notice, your deposit will be forfeited and the full service amount will be charged to the card held on file.
Service Satisfaction Guarantee
Your happiness with your hair is something we take seriously. If for any reason you leave your appointment feeling dissatisfied with your result, please get in touch with us within seven days and we will arrange a time to make it right.
Our service guarantee covers adjustments to the original service requested and does not extend to changes in direction — a different style, colour, or look to what was agreed upon at your consultation. We are committed to getting it right, and we appreciate you giving us the opportunity to do so.
Clothing Protection
We take every precaution to protect your clothing during your appointment. In the rare event that colour transfers onto a garment, we will cover up to $100 towards dry cleaning costs. We recommend avoiding wearing clothing you are particularly precious about on colour appointment days — just in case.
Refunds and Exchanges
We want you to be completely happy with any product purchased at Bauhaus. If you have any concerns, please don't hesitate to get in touch.
Refunds are available on products that are damaged or faulty upon receipt, or returned unopened, sealed, and in their original condition within 14 days of purchase. Exchanges are offered within the same 14 day window for unopened and sealed products. For hygiene reasons, opened or used products cannot be refunded or exchanged unless deemed faulty. Return postage costs are the responsibility of the customer.